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NEW QUESTION 23
a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.
How can the dispatcher update the service crew to meet those requirements?
- A. Update the service crew on the service appointment's work type.
- B. Create a new service appointment with a different crew.
- C. Edit the service appointment and add a new service resource.
- D. Use the crew management tool to add service resources to the crew.
Answer: D
NEW QUESTION 24
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?
- A. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.
- B. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
- C. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
Answer: D
NEW QUESTION 25
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?
- A. Log a follow-up task on the Work Order.
- B. Call the Sales Team with the Opportunity.
- C. Create a Quick Action to create the Opportunity.
- D. Create a custom filed on the Work Order.
Answer: C
NEW QUESTION 26
Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)
- A. Set up Products and Price Books.
- B. Use Work Order and Work Order Line Items.
- C. Use the Einstein Pricing Configurator.
- D. Use a custom object to model the Work Order pricing.
Answer: A,B
NEW QUESTION 27
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report to view Products Consumed on Work Order Line Items.
- B. Build a report to view Products Consumed on Work Orders.
- C. Build a report using the Service Appointment Inventory module.
- D. Build a report to view Inventory Transactions.
- E. Build a report using the Work Order inventory module.
Answer: A,B,D
NEW QUESTION 28
Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers
- A. Resource Absences
- B. Work Orders
- C. Service Resources
- D. Work Types
- E. Accounts
Answer: A,D,E
NEW QUESTION 29
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
- A. Create a Gantt action to highlight.
- B. Add the relevant field to the field set.
- C. Color code using Gantt palettes.
- D. Use map report layers.
Answer: C
NEW QUESTION 30
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?
- A. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
- B. First time fix rate: The percentage of on-site service requests resolved on the first visit.
- C. Average time to repair: The average time required to repair or install as asset.
- D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
Answer: A
NEW QUESTION 31
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
- A. Service Contracts and Service Levels.
- B. Service Levels and Work Rules
- C. Service Objectives and Work Rules
- D. Service Objectives and Work Types
Answer: C
NEW QUESTION 32
Universal Containers wants to reduce their mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.)
- A. Dispatching
- B. Knowledge Base
- C. Customer Entitlements
- D. Adjust Scheduling Policy
- E. Scheduling
Answer: A,B,D
NEW QUESTION 33
Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?
- A. Products to Accounts
- B. Assets to Products
- C. Work Orders to Products
- D. Work Orders to Assets
Answer: C
NEW QUESTION 34
The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?
- A. Assigned resources, owners of service appointment and member of service territory
- B. Owner of service appointment and member of user territory
- C. Owner of service appointment and member of service territory
- D. Assigned resources, owner of service appointment and member of user territory
Answer: B
NEW QUESTION 35
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?
- A. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- B. Create a Work Order and Work Order Line Item for each Asset being serviced.
- C. Create a Work Type and Work Order for each Asset being serviced.
- D. Create a Work Type to automatically create relevant line items for each Asset.
Answer: B
NEW QUESTION 36
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers
- A. Service Appointment Dependencies
- B. Resource's Travel Speed
- C. Resource's Home Base
- D. Service Appointments
- E. Google Traffic Data
Answer: C,D,E
NEW QUESTION 37
Universal Containers wants to track the total associated price when servicing Work Order for customers.
Which two of the following should a Consultant recommend? Choose 2 answers
- A. Set up Products and Price Books.
- B. Use Work Order and Work Order Line Items.
- C. Use the Einstein Pricing Configurator.
- D. Use a custom object to model the Work Order pricing.
Answer: A,B
NEW QUESTION 38
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- B. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
- C. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
- D. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work
Answer: A
NEW QUESTION 39
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?
- A. Attachments on Cases.
- B. Custom Links on Work Orders.
- C. Knowledge Base on Cases.
- D. Knowledge Base on Work Orders.
Answer: D
NEW QUESTION 40
A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers
- A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
- B. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
- C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
- D. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
Answer: A,B
NEW QUESTION 41
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using Setup. Manually assign the skills to Service Resources.
- B. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders. - C. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- D. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Answer: A,C
NEW QUESTION 42
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Add service reports templates to the appropriate repair work type
- B. Generate service in the organization's default language
- C. Configure signature blocks for service report templates
- D. Send a feedback survey to the customer when a service appointment is completed
Answer: C,D
NEW QUESTION 43
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