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Field-Service-Lightning-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Field Service Lightning Consultant dumps will include the following topics:
- Manage Scheduling and Optimization 28%
- Configure Mobility 17%
- Manage Work Order 32%
- Manage Case 7%
- Manage Assets 5%
- Manage Inventory 3%
- Configure Contracts, Entitlements, and Warranties 8%
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Who should take the Field-Service-Lightning-Consultant exam
Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Field Service Lightning Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Field Service Lightning Consultant Exam then he should take this exam.
NEW QUESTION 140
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
- A. Associate a required skill call site visits to maintain plans
- B. Auto generate work order with 14-day generation time frame
- C. Auto generate work order with a 14 days generation horizon
- D. Associate work type called site to maintenance plan
Answer: C,D
NEW QUESTION 141
which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers
- A. Color Palettes
- B. Appointment List
- C. Gantt Map
- D. Gantz
Answer: B,D
NEW QUESTION 142
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Use Work Types with required Skills.
- B. Assign the appropriate Skills to Resources.
- C. Create Multiple Work Orders Line Items per service.
- D. Select the relevant Work Types for each Resource.
Answer: A,B
NEW QUESTION 143
Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?
- A. Accounts and Assets
- B. Assets and Service Contracts.
- C. Assets and Entitlements.
- D. Accounts and Service Contracts.
Answer: C
NEW QUESTION 144
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment Chatter feed.
- B. Update the Service Appointment Status filed. (can't be done from mobile)
- C. Reschedule the Service Appointment for later. (from mobile it can only be reschedule via chatter)
- D. Update the Service Appointment field "In Jeopardy" (its not a Service Appointment field)
Answer: A
NEW QUESTION 145
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. The Time Slots for Appointment Booking
- B. When Service Resources are available for work
- C. TheDue Date of the Service Appointment
- D. The Maintenance Plan for the Account
Answer: A,B
NEW QUESTION 146
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
- A. Create a Product Request and Product Request Line Item.
- B. Create a Work Order and Work Order Line Item.
- C. Create a Return Order and Return Order Line Item.
- D. Create a Return Order and relate it to the Product.
Answer: C
NEW QUESTION 147
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?
- A. Contracts and Assets
- B. Accounts and Assets
- C. Contacts and Service Contracts
- D. Accounts and Service Contracts
Answer: D
NEW QUESTION 148
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers
- A. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.
- B. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to
"None." - C. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to
"scheduled." - D. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
Answer: A,B
NEW QUESTION 149
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?
- A. Add the Resource Skill and track certification using reminder.
- B. Add the Resource Skill as Time Phased.
- C. Add the Resource Skill and create Absence once expired.
- D. Add the Resource Skill and remove from the Service Territory once expired.
Answer: B
NEW QUESTION 150
Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?
- A. Update the Case Feed and tag the associated Service Representative.
- B. Update the Work Order and its associated parent Account.
- C. Update the Service Appointment and its associated parent record.
- D. Update the Work Order Line Item and its associated parent Asset.
Answer: D
NEW QUESTION 151
A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers
- A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
- B. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
- C. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
- D. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
Answer: A,C
NEW QUESTION 152
Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?
- A. Add additional image to Detail Section of report.
- B. Add additional dates in Date Section of report.
- C. Add additional filed to General Section of report.
- D. Add additional field to Address Section of report.
- E. Add additional page to End Section of report.
Answer: B,C,E
NEW QUESTION 153
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?
- A. Create a Quick Action that will create a new Work Order record.
- B. Create a Visualforce page that will create a new Service Appointment record.
- C. Create a Quick Action that will create anew Service Appointment record.
- D. Create a Visualforce page that will create a new Work Order record.
Answer: C
NEW QUESTION 154
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Itemstatus picklist values, how should the work be recorded?
- A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work OrderLine Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"
- B. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
- C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."
- D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".
Answer: D
NEW QUESTION 155
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?
- A. Edit the Service Appointment and add a new Service Resource.
- B. Update the Service Crew on the Service Appointment's Work Type.
- C. A Create a new Service Appointment with a different Crew.
- D. Use the Crew Management tool to add Service Resources to the Crew.
Answer: C
NEW QUESTION 156
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