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HP HP2-B115 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Product Knowledge | - HP Personal Systems Hardware Portfolio - HP Printing Hardware Portfolio |
| Topic 2: Customer Relationship & Follow-up | - Account Management |
| Topic 3: Sales Process and Skills | - Closing the Sale - Needs Analysis & Solution Matching - Lead Generation and Qualification |
| Topic 4: Competitive & Channel Knowledge | - HP Channel Partner Program - Competitive Landscape |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
1. What is the target market for a personal printer in terms of number of users per device?
A) 1-5 users
B) 15-60 users
C) 6-15 users
D) 10-30 users
2. What is a security benefit of a secure hard disk with full hardware encryption?
A) It allows customers to control who can print, what can be printed, and when printing can occur
B) It allows customers up to 32MB of space on the printer
C) It gives customers peace of mind that anything saved to the printer is fully secure.
D) It gives customers the choice to save their documents to the cloud or the printer.
3. What is the new style of IT from HP?
A) OfficeJet Carepacks, ZBook and flow MFP
B) mobility security, cloud, and big data
C) printing, computing, networking, and software
D) more customers moving to a cloud-only solution
4. How can you change the nature of your conversation with your customers to successfully sell HP products?
A) Base your conversation around Big Deals.
B) Base your conversation on price.
C) Demonstrate the financial and IT value that customers will obtain from HP
D) Demonstrate the longer product lifecycle and finance options
5. What drives customers to implement workflow solutions?
A) The shift from black and white printing to color
B) Managing the print network
C) HP Web Jetadmin and Universal Print Driver
D) Efficiency in using information, which means efficiency in serving customers
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |






