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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. What tool would you use as a starting point to identify future capability requirements?

A) A 'to-be' business model canvas
B) Business motivation model
C) Root cause analysis
D) Value chain model

2. What is a business use case?

A) A roadmap to introduce new technology
B) A list of exceptions to be tested
C) A way of lowering costs
D) A high level process supporting a goal

3. Which of the following should you do when defining assumptions?

A) Identify the data or decisions which could raise the likelihood that the statement comes true.
B) Identify only those items which relate to the first phase of an implementation.
C) Be comfortable proposing a solution with any level of risk, since you can cover potential downside with an assumption.
D) Ensure each assumption about a business benefit clearly ties with a single IT capability.

4. Which is a benefit from establishing credibility with multiple customer stakeholders?

A) This shows your #1 priority is to build friends and allies
B) You increase the odds of gaining an advocate for the largest cost alternative you can offer the customer
C) You gain influence with the IT Executive, since they alone can help you displace a competitor
D) You build a basis for gaining insight into a range of customer viewpoints or priorities

5. Which piece of data should give you insight into a top executive stakeholder's business priorities?

A) The number of people in their organization
B) List of programs for which the executive sits on a steering committee
C) Background on the executive's personal interests
D) Names of system integrators on the company's pre-authorized vendor list

Solutions: