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Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Call Management System (CMS) Fundamentals | 20% | - Installation and configuration - CMS architecture and components - System administration and data collection |
| Topic 2: Reporting and Performance Management | 20% | - Real-time and historical reporting - Agent, split, and service level metrics - Data verification and validation |
| Topic 3: Avaya Aura Communication Manager | 25% | - Platform architecture and licensing - ACD and EAS configuration - Integration with CMS |
| Topic 4: Call Routing and Vectoring | 20% | - Call treatment and queuing logic - Skill levels and routing strategies - Vector programming and VDN configuration |
| Topic 5: Maintenance and Troubleshooting | 15% | - Common implementation issues and fixes - Backup, restore, and system health - Diagnostic tools and log analysis |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which command is used to find the current CMS release?
- A. pkginfo cms
- B. pkginfo -x cms
- C. pkginfo -r cms
- D. pkginfo -p cm
Correct Answer: B 🗳️
A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
- A. 10400
- B. 500000
- C. 15600
- D. 100000
Correct Answer: C,D 🗳️
Explanation: Only visible for DumpStillValid members. You can sign-up / login (it's free).
A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?
- A. The nightly backup was in contention far the nightly archiver for ACD3.
- B. The nightly archiver for ACD3 failed to run successfully.
- C. The nightly archivers far ACD1 and ACD2 have not complete yet.
- D. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
Correct Answer: D 🗳️
Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
- A. On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
- B. Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section. - C. In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
- D. In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
Correct Answer: D 🗳️
Explanation: Only visible for DumpStillValid members. You can sign-up / login (it's free).
Which two statements about CMS and CM connectivity are true? (Choose two)
- A. The switch can have a direct-connect to the CMS
- B. The switch and CMS can he connected through a network.
- C. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
- D. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
Correct Answer: B,C 🗳️
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