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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Maintenance | - Maintenance tasks
|
| Topic 2: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 3: Troubleshooting and Problem Resolution | - Common system issues
|
| Topic 4: Integration and Advanced Features | - Advanced dialing features
|
| Topic 5: Installation and Configuration | - System installation procedures
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
What are the correct Job control functions available in Avaya Proactive Contact Monitor application?
- A. Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
- B. Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
- C. Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
- D. Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
Correct Answer: B 🗳️
A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?
- A. Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
- B. Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
- C. Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
- D. Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.
- E. Verify that the user's permissions include Job control access to Monitor in Role Editor.
Correct Answer: E 🗳️
What does the Expert Calling Ratio setting determine?
- A. how many calls to place, based on the ratio of idle agents and agents on calls
- B. when to place outbound calls for agents while in idle time
- C. when to place outbound calls for agents while in work time
- D. how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
- E. how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
Correct Answer: C 🗳️
Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)
- A. If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
- B. Completion Code 98 and 19 are associated with Agent Owned Recall.
- C. There can be more than one shadow job configured per calling list.
- D. If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
- E. Supervisors have to start the shadow jobs at the start of the day.
Correct Answer: B,C 🗳️
Which command would you use to test event services?
- A. dataclient
- B. enclient
- C. check_pds
- D. check_mts
Correct Answer: B 🗳️
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