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Avaya 3100 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Communication Manager Administration Exam |
| Exam Number: | 3100.1 |
| Related Certifications: | Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam (3102) Avaya Aura Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam (3101) |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Proctored exam (online or test center, depending on Avaya Learning availability) |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3100 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Maintenance and Management | - Basic maintenance procedures - Backup and restore - Administrative monitoring and diagnostics - System duplication and survivability concepts |
| Call Processing and Routing | - Call coverage and call forwarding - Dial plan configuration - Trunk administration - Route patterns and ARS/AAR |
| Station and User Administration | - Class of Service and Class of Restriction - User and extension administration - Station configuration - Feature administration |
| Communication Manager System Fundamentals | - System interfaces and administration tools - Hardware components and media modules - Communication Manager architecture - Licensing and system initialization |
3100 Exam Questions, Answered Honestly
The 3100 exam is spread across 4 knowledge areas. The dominant ones are Communication Manager System Fundamentals, System Maintenance and Management, Station and User Administration — study them in proportion to their share. The complete domain-by-domain outline is right above this section.
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The 3100 exam is Avaya's official skills test — pass it and you earn the Avaya-Certification certification. Its influence comes from practicality: it measures the abilities employers actually need from certified staff, which is why the Avaya Aura Communication Manager Administration credential shows up in job listings across the industry. It also relates to Avaya Aura Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam (3101), Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam (3102), giving your certification plan a natural next step.
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Avaya Aura Communication Manager Administration Sample Questions:
Which two fields and settings must be verified on the system-parameters customer-options form when adding 16xx or 96xx type telephones? (Choose two.)
- A. Maximum Media Gateway VAL Sources greater than "0"
- B. Maximum Off-PBX Telephones greater than "0"
- C. Digital Stations field is "y"
- D. Maximum Concurrently Registered IP Stations greater than "0"
- E. IP Stations field is "y"
Correct Answer: D 🗳️
You are a technician responsible for an Avaya Aura@ Communication Manager Implementation and you need to connect your PC/laptop to the server for Initial setup and administration, as well as setup a PC/laptop for the customer to do on-going administration.
Which two methods are available for on-site access to the Communication Manager server? (Choose two.)
- A. through any PC on the customer's LAN connecting to the predefined, static IP addresses for the communication server or the service PC
- B. through the service PC/laptop connected to the SAL (secure access link) interface on the communication server using a crossover cable
- C. through the service PC/laptop connected to the services port on the communication server using a crossover cable
- D. through the service PC/laptop connected to the services port on the communication server using a USB cable
Correct Answer: B,C 🗳️
All release ox and later Avaya Aura@ Communication Manager (CM) deployments support secure link access: SAL for remote access to the server and alarm notification from the server to the support engineer?
Which hardware or software is required at the customer site for SAL support of the CM server?
- A. SAL software is required and uses a secure external modem.
- B. SAL software is part of System Platform and requires no additional hardware.
- C. SAL software is required and uses a separate SAL server.
- D. SAL software is part of System Platform and uses a remote maintenance board (RMB) that must be installed in the server.
Correct Answer: B 🗳️
Your customer had a short WAN outage and you want to know If all of the gateways have reregistered with the Communication Manager server.
Which Interface and command must be used?
- A. SMI with a status summary command
- B. ASA with a status media-gateway command
- C. SMI with a process status command
- D. ASA with a display process-status command
Correct Answer: B 🗳️
In Communication Manager, which two Interfaces support DS1 trunks? (Choose two.)
- A. ISDN/BRI
- B. Port Network
- C. Media Module
- D. Circuit Pack
Correct Answer: A,D 🗳️
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