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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloudto build the HR help desk app Whet should NTO consider when building the MR help desk app?

A) The HR help desk app can centralize knowledge and self service in to one experience site.
B) HR user profits is only available in Enterprise and Performance Editions with HR permission sat license.
C) The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.
D) MR user profile is only available in Employee Cloudwith Employee permission set license.

2. Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?

A) Search must be enabled for the selected CMS Channel.
B) Community must be activated.
C) Sharing Rules must be set to Read/Write.
D) Gather Customer Insights Datamust be selected.

3. Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returningKnowledge articles.
How should UMS configure its search results to yield the desired results?

A) On the Searchpage, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
B) In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.
C) On the Search page, select the appropriate objects in the property editor for the Search Results component.
D) On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".

4. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

A) External Apps license does NOT allow access to cases.
B) External Apps license does NOT allow access to custom objects.
C) External Apps license does NOT download documents out-of-the-box.
D) External Apps license does NOT allow self-registration.

5. Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers

A) Commerce Portal
B) Customer Community Plus
C) External Apps
D) Channel Account

Solutions: