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Salesforce Certified Slack Consultant Sample Questions:

1. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
B) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
C) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.
D) Users are deactivated at the org level, but can still access the migrating workspace.

2. You are a Slack consultant working with an Enterprise Grid plan client. Their grid org has four Workspaces:
Social, Finance, Marketing and Operations.
How many Org Primary Owners can their Enterprise Grid have?

A) Four
B) Five
C) One
D) They can define how many they need.

3. Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?

A) Track usage of apps and document the business owner for each app.
B) Establish an app approval process.
C) Perform a one-time audit of existing apps and processes.
D) Enable employees on how to use and request apps.
E) Install and pre-approve a list of apps.

4. You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

A) Videos
B) Customer story
C) Live training
D) Documentation
E) Leadership Ask Me Anything (AMA) Session

5. Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A) Org-wide default channel, required
B) Multi-workspace public channel
C) Org-wide default channel, optional
D) Org-wide channel, required

Solutions: