Read Online Salesforce-Loyalty-Management Test Practice Test Questions Exam Dumps
Easily To Pass New Salesforce-Loyalty-Management Premium Exam Updated [May 19, 2024]
NEW QUESTION # 14
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Evaluation Flow
- B. Screen Flow
- C. Schedule-Triggered Flow
- D. Autolaunched Flow (No Trigger)
Answer: A,C
NEW QUESTION # 15
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A. Incorporate the 'View Member Profile' component on the Contact record
- B. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
- C. Incorporate the Member Service Manager Home Dashboard on the Contact record
- D. Incorporate the 'Transaction Journals' related list on the Contact record
Answer: A,B
NEW QUESTION # 16
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Transaction Journal
- B. Contact page
- C. Loyalty Program Member page
- D. Account page
- E. Loyalty Program Member Related List
Answer: A,C,E
NEW QUESTION # 17
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Develop a custom component
- B. Create a Screen Flow
- C. Embed Loyalty Member Profile Cards
- D. Create formula fields on Case Object
Answer: C
NEW QUESTION # 18
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
Answer: C
NEW QUESTION # 19
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
- A. Name, Partnership Start Data, Industry, Status, Billing Type
- B. Name, Program, Program Partnership Category, Type, Billing Type
- C. Name, Partnership Start Data, Billing Type, Status, Type
- D. Name, Partnership Start Data, Industry, Status, Type
Answer: D
NEW QUESTION # 20
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
- A. Enable Service Connector for Promotion Escalations.
- B. Automatically Add a New Individual Relationship
- C. Activating and Publishing the Segment
- D. Enable Connector Settings on all the Loyalty Objects
- E. Send Loyalty Promotion Segments to marketing Cloud
Answer: B,C,D
NEW QUESTION # 21
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
- A. Qualifying Currency
- B. Transaction Journals
- C. Benefits types
- D. Analytics Studio
Answer: A
NEW QUESTION # 22
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?
- A. The Default Workflow User is missing the CLAAnalytics Base User permission set license
- B. The Default Workflow User is missing the Data Pipelines Base User permission set license
- C. The Default Workflow User is missing the Loyalty Management permission set license
- D. The Default Workflow User is missing the CLAAnalytics Base User permission set license
Answer: A
NEW QUESTION # 23
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
- B. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- C. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- D. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
Answer: B,C
NEW QUESTION # 24
What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three
- A. Automatically Generate a New Individual Relationship
- B. Enable Service Connector for Promotion Escalations.
- C. Transmit Loyalty Promotion Segments to Marketing Cloud
- D. Activate and Publish the Segment
- E. Enable Connector Settings on all the Loyalty Objects
Answer: A,B,D
NEW QUESTION # 25
Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?
- A. Add the relevant Experience Cloud components to the pages
- B. Associate the Loyalty Program with the site
- C. Activate the Experience Cloud site
- D. Create the Experience Cloud site
Answer: C
NEW QUESTION # 26
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Use Issue voucher from the Loyalty Program Member page.
- B. Assign a voucher definition from the customer's Loyalty Program Member.
- C. Activate the voucher assignment batch.
- D. Use the "issue Voucher" flow template.
Answer: A
NEW QUESTION # 27
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
- A. Cumulative Promotion
- B. Standard Promotion
- C. Joint Promotion
- D. Aggregate Promotion
Answer: A
NEW QUESTION # 28
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
- A. Create a custom text field in Transaction Journal object to save the order purchased by the client.
- B. Use standard Order Lookup on the Loyalty Ledger object
- C. Use the standard Order Lookup of the Transaction Journal Object
- D. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
Answer: C
NEW QUESTION # 29
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
- A. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
- B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
- C. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
- D. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
- E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
Answer: A,C,E
NEW QUESTION # 30
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
- A.
- B.
- C.
- D.
Answer: C
NEW QUESTION # 31
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