[Nov 09, 2021] Get New B2C-Solution-Architect Certification Practice Test Questions Exam Dumps
Real B2C-Solution-Architect Exam Dumps Questions Valid B2C-Solution-Architect Dumps PDF
Salesforce B2C-Solution-Architect Exam Syllabus Topics:
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NEW QUESTION 15
Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd-sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?
- A. Address book
- B. Payment information
- C. Wishlist
- D. Authentication credentials
Answer: D
NEW QUESTION 16
Refer to the exhibit.
A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers
- A. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.
- B. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.
- C. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
- D. The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
- E. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.
Answer: A,B,C
NEW QUESTION 17
A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use.
Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?
- A. Service Cloud for customer segmentation; third-party service for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.
- B. Marketing Cloud for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce to send abandoned cart emails; Tableau CRM to track email opens and forwards.
- C. B2C Commerce for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards.
- D. Marketing Cloud for customer segmentation; B2C Commerce for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Marketing Cloud to track email opens and forwards.
Answer: D
NEW QUESTION 18
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers
- A. Mobile Connect only supports outbound messaging in selected countries
- B. Mobile Connect lacks integration with the service agent console without Digital Engagement
- C. Social Studio does not support 1:1 messaging on the apps listed in the scenario
- D. Social Studio is limited to listening to social channel and not responding
Answer: A,C
NEW QUESTION 19
An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?
- A. Asynchronous Call-Out
- B. Batch Data Synchronization
- C. Request and Reply
- D. Publish / Subscribe
Answer: C
NEW QUESTION 20
A company has Person Account set up on their Sales Cloud and they now want to map subscriber data in Marketing Cloud. What should a Solution Architect recommend?
- A. A Sync Person Account object.
- B. Sync Individual object.
- C. Sync Contact object.
- D. Sync Subscriber object.
Answer: A
NEW QUESTION 21
A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool:
* Build an order management solution in B2C Commerce using order management APIs
* Purchase Salesforce Order Management
* Build a custom order management solution using their own development team Which three statements should a Solution Architect use to support using the Salesforce Order Management solution?
Choose 3 answers
- A. Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.
- B. The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.
- C. Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.
- D. Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization.
- E. B2C Commerce order management does not support complex or advanced use cases.
Answer: B,D,E
NEW QUESTION 22
A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using Tableau CRM (formerly Einstein Analytics).
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign? Choose 2 answers
- A. Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
- B. Configure Einstein Retargeting Recommendations in Marketing Cloud to automate segment generation for Journey Builder
- C. Use SMS as a channel due to its significantly higher engagement rate as compared to email
- D. Consider using Einstein Discovery to generate a retargeting score representing likelihood to purchase in the next three months
Answer: B,C
NEW QUESTION 23
A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers
- A. Ability to create a B2C storefront using Digital Experiences.
- B. Ability to have a customer leave a journey when they have an escalated case.
- C. Ability to de-duplicate and create a single customer identity.
- D. Ability to allow the agent to see purchase history to support case management
Answer: C,D
NEW QUESTION 24
Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?
- A. SOAP API
- B. Streaming API
- C. REST API
- D. Tooling API
Answer: C
NEW QUESTION 25
Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across channels. They need the ability to search for product deltas in the PIM system and reflect those changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft Accelerator for B2C Commerce for this integration.
Which two benefits should the Solution Architect highlight about API-led connectivity while implementing the MuleSoft accelerator for B2C Commerce?
Choose 2 answers
- A. It lets the business quickly integrate different systems without involving IT.
- B. It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs.
- C. It offers a template-driven approach for development.
- D. It enables self-service and an increase in productivity through reusable microservices and APIs.
Answer: A,C
NEW QUESTION 26
Refer to the exhibit.
A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity.
Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.
Which application should a Solution Architect recommend to set up the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data?
- A. B2C Commerce
- B. Experience Cloud
- C. Service Cloud
- D. Salesforce Identity
Answer: A
NEW QUESTION 27
A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers
- A. Use a Salesforce record ID as a single unique identifier to apply across channels and clouds
- B. Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud
- C. Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud
- D. Set tracking site preference for each storefront
Answer: A,B
NEW QUESTION 28
An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?
- A. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
- B. Copy any relevant .ess code from the organization's website and paste it into the pages for the self-service portal in Page Builder.
- C. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self-service portal.
- D. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
Answer: C
NEW QUESTION 29
Refer to the exhibit.
A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity.
Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.
Which application should a Solution Architect recommend to set up the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data?
- A. B2C Commerce
- B. Experience Cloud
- C. Service Cloud
- D. Salesforce Identity
Answer: A
NEW QUESTION 30
Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?
- A. Bulk API Serial Mode
- B. SOAP API
- C. Bulk API
- D. REST API
Answer: C
NEW QUESTION 31
A company has B2C Commerce and Marketing Cloud. The Marketing team wants to match up the purchasing data from B2C Commerce to the Marketing Cloud subscriber data.
Which two objects from B2C Commerce should a Solution Architect map to Marketing Cloud in order to meet the company's needs?
Choose 2 answers
- A. Customer
- B. Orders
- C. Contact
- D. Profile
Answer: B
NEW QUESTION 32
An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud.
They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers
- A. The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.
- B. In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.
- C. The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.
- D. The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.
Answer: A
NEW QUESTION 33
A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers
- A. With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.
- B. With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.
- C. Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.
- D. Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.
Answer: A,C
NEW QUESTION 34
An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically route to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers
- A. Tier levels must be calculated and attributed to customers in Marketing Cloud and then propagated to Service Cloud so that they can be used to inform how cases are routed to teams. Marketing Cloud must integrate with B2C Commerce to leverage purchase data necessary for these calculations.
- B. Service Cloud can be extended with customer flows and Lightning Web Components to create a separate support process specifically designed for customers that are attributed a tier level.
- C. Tier levels must be calculated regularly and attributed to Contact records in Service Cloud so that the tier level can be leveraged by Service Cloud's omni-channel routing feature and synchronized back to B2C Commerce and Marketing Cloud.
- D. Case routing can be configured by configuring Service Cloud's omni-channel routine feature to route cases to support teams based on the tier level of the customer submitting the case and the availability of agents supporting each tier level.
Answer: A,D
NEW QUESTION 35
An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?
- A. REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
- B. Salesforce Field Service, Shield Encryption at rest. Digital Engagement
- C. Shield and Event Monitoring Analytics App, Pardot
- D. Digital Engagement, Shield with Splunk, Social Engagement Studio
Answer: C
NEW QUESTION 36
A company wants to integrate B2C Commerce and Marketing Cloud so that customers shopping online can be segmented for marketing campaigns like Abandoned Cart and Post Purchase Journeys.
Which two actions are needed to enable an Abandoned Cart Journey?
Choose 2 answers
- A. Integrate product, order, and customer data feeds into Service Cloud objects
- B. Use Mulesoft to bring order and customer data feeds from B2C Commerce to Marketing Cloud
- C. Implement the Marketing Cloud coilect.js through the storefront by using the Connector's reference implementation
- D. Integrate product, order, and customer data feeds into Marketing Cloud Data Extensions
Answer: B,C
NEW QUESTION 37
Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?
- A. Service Cloud Email Service
- B. Marketing Cloud Triggered Send
- C. Marketing Cloud Journey Event
- D. Commerce Cloud Email Service
Answer: B
NEW QUESTION 38
A company is beginning a multi-cloud implementation involving B2C Commerce and Service Cloud. The company wants to trace configuration and code changes as much as possible and ensure basic standards for code quality.
Which three options should a Solution Architect recommend to help the company with this goal?
Choose 3 answers
- A. Static Code Analysis tools
- B. Salesforce DX
- C. CI/CD Pipelines
- D. Smoke testing
- E. GIT Repository
Answer: A,C,E
NEW QUESTION 39
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