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Penetration testers simulate C-C4H510-04 exam PDF
NEW QUESTION 24
Which feature allows the scheduling of automatic ticket creation?
- A. Registered products
- B. Realignment run
- C. Service plans
- D. Maintenance plans
Answer: D
NEW QUESTION 25
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Configure the e-mail address in the communication channel.
- B. Create an account with the e-mail address of the customer.
- C. Set up service categories and service catalogs.
- D. Create an e-mail template for responses.
- E. Set scoping questions and outgoing e-mail details in fine-tuning.
Answer: A,D,E
NEW QUESTION 26
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.
- A. No security issues with mashup outside of corporate network
- B. No additional authorization concept is required
- C. Offline access is available
- D. Real-time data access
- E. Existing reports can be reused
Answer: B,D,E
NEW QUESTION 27
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Product
- B. Warranty
- C. Installation Point
- D. Installed Base
Answer: C
NEW QUESTION 28
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Configure Work Distribution Rules for Employees
- B. Usage of Delegates
- C. Activate Scoping Item Determination for Territory Owner in Transaction
- D. Assign Restriction Rules
Answer: C,D
NEW QUESTION 29
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time, fixed
- B. One time - no condition, time and counter-based
- C. One time, time and counter-based
- D. Absolute, counter-based
Answer: C
NEW QUESTION 30
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Business user
- B. Service agent
- C. Organizational unit
- D. Workflow rule
Answer: A
NEW QUESTION 31
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Registered Products and Installed Bases
- B. Service Notification
- C. Service Contract Management
- D. Sales Contact
Answer: A,C
NEW QUESTION 32
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.
- A. Create knowledge base articles in SAP Service Cloud.
- B. Integrate with MindTouch.
- C. Configure the relevant question in scoping.
- D. Choose the correct SAP Jam group in the knowledge base configuration settings.
Answer: C,D
NEW QUESTION 33
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.
- A. Name
- B. Web service URL
- C. Data source ID
- D. Usage
- E. Description
Answer: A,C,D
NEW QUESTION 34
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Determining fine-tuning settings
- B. Determining service level assignments
- C. Reporting
- D. Controlling validity of the service catalog
- E. Controlling responsibility
Answer: B,C,E
NEW QUESTION 35
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Knowledge base
- C. Templates
- D. Workflow rules
Answer: C
NEW QUESTION 36
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the access rights to edit.
- B. Set the read and write access to restricted.
- C. Set the read access to restricted.
- D. Set the write access to restricted.
- E. Set the access rights to display.
Answer: B,C,D
NEW QUESTION 37
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Social media profiles
- B. Accounts
- C. Territories
- D. Products
Answer: A
NEW QUESTION 38
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Employees
- B. Territories
- C. Service agents
- D. Incidents
Answer: A,B
NEW QUESTION 39
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Counter-based
- B. Cyclical
- C. Absolute
- D. Recall
Answer: B,C
NEW QUESTION 40
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
- A. Ticket type
- B. Channel type
- C. Mashup service
- D. Notification type
- E. Channel direction
Answer: A,B,E
NEW QUESTION 41
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