CPHQ PDF Exam Material 2021 Realistic CPHQ Dumps Questions
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NEW QUESTION 22
__________ are similar to proportion measures in that both are based on count (or attributes) data but differ in that
the numerator and the denominator address different attributes.
- A. Outcome measures
- B. Continuous variable measures
- C. Ratio measures
- D. Predicted rate
Answer: C
NEW QUESTION 23
Many organizations establish condition-specific patient registries for their more sophisticated quality improvement projects because they do not have a reliable source of clinical information.
The use of patient registries is advantageous for the following reasons EXCEPT:
- A. They can collect all the data that the physician or health system determines are most important
- B. They are not subject to short comings of review records
- C. They are rich source of information because they are customized
- D. They can be used for quality improvements and research purposes
Answer: B
NEW QUESTION 24
Experts on delivering superior customer service suggest that healthcare organizations adopt the following principle/s (Choose three):
- A. Establish high standards of customer service
- B. Hire service-savvy people. Aptitude is everything, people can be taught technical skills
- C. Help staff cope better is a stressful atmosphere
- D. Maintain a focus on facilities
Answer: A,B,C
NEW QUESTION 25
All of the following are characteristics of probability sampling EXCEPT:
- A. A specific statistical design is followed
- B. The sampling error (i.e., the difference between results obtained from a sampling survey and results that would have been obtained from a census of the entire population conducted using the same procedure as in sampling survey) can be estimated, and, as a result, the precision of the sample result can be evaluated.
- C. The selection of items from the population is determined solely according to known probabilities by means of a random mechanism, usually using a table of random digits
- D. Listing of selected sample on a priority basis on a sampling sheet
Answer: D
NEW QUESTION 26
This example shows the relationship between:
- A. Effectiveness and concept
- B. A concept and specific measures
- C. Specific indicator and milestone
- D. Specific measures and specific indicators
Answer: B
NEW QUESTION 27
Ordering the correct diagnostic procedure for a patient is a measure of _________. When evaluating the process of
care, however, appropriateness is only half the story. The other half is in how well and how promptly (i.e. skill-fully)
the procedure was carried out.
- A. Consciousness
- B. Equity
- C. Appropriateness
- D. Care assessment
Answer: C
NEW QUESTION 28
Administrative databases are an excellent source of data for reporting on clinical quality, financial performance, and
certain patient outcomes. Use of administrative database is advantageous for the following reason EXCEPT:
- A. They are less expensive source of data than other alternatives such as chart review or prospective data collection
- B. The volume of available indicators is 1000 times greater than that available through other data collection
techniques - C. data reporting tools are available as part of the purchased system or through third-party add-ons or services.
- D. The incorporate transaction system already used in the daily business operations of a healthcare organization
(frequently referred to as legacy system)
Answer: B
NEW QUESTION 29
One of the difficult things about quality is explaining how _________ is different from a process or system.
- A. Tools
- B. Methods
- C. A and B are same
- D. Control
Answer: C
NEW QUESTION 30
Interpersonal relationships are the fundamental part of a management system. They basically coordinate activities of
different departments in a unit. What is the role of Interpersonal relationships in Healthcare delivery systems?
- A. Promotion of cordial relationships
- B. Clinicians who relate well to their patients are more likely to elicit a more complete and accurate history from their
patients - C. None of the above
- D. It relates to Medical Ethics
Answer: B
NEW QUESTION 31
In successful implementation of performance improvement programs, use of a single improvement methodology across all improvement initiatives is critical to facilitating a cohesive and consistent approach to improvement within the organization. An organization can develop improvement methodologies internally or can adopt them from external sources.
Which of the following components is related to this strategy?
- A. Selection and use of a performance improvement methodology
- B. Establishment of partnership with key stakeholder
- C. Establishment of a performance improvement oversight entity
- D. Staff understanding
Answer: A
NEW QUESTION 32
Knowledge about _______ is crucial to making valid judgments about quality of care using either process or outcome
measures. If we know that a given clinical intervention was undertaken in circumstances that match those, under
which the intervention has been shown to be efficacious, we can be confident, that the care was appropriate and, to
the extent of good quality.
- A. Efficacy
- B. Structure
- C. Outcomes
- D. Processes
Answer: A
NEW QUESTION 33
Studies comparing self-reports with proxy reports do not consistently support the hypothesis that self- reports are more accurate than proxy reports.
However, conclusions drawn from studies in which responses were verified using hospital and physician records show that, on average (Choose two):
- A. Self-reports tend to be more accurate than proxy reports
- B. Health events are underreported in both populations
- C. Health events are reported in both populations
- D. Proxy reports tend to be more accurate than self-reports
Answer: A,B
NEW QUESTION 34
Once you have resolved these issues, the data collection should go smoothly. Unfortunately, many quality improvement teams do not spend sufficient time discussing their data collection plans. They want to move immediately to data collection step.
This haste usually guarantees that the team will (Choose three):
- A. Become frustrated with the entire measurement journey
- B. Reschedule the time and cost
- C. Collect the wrong data
- D. Collect too much (or too little) data
Answer: A,C,D
NEW QUESTION 35
In earlier formulations, responsiveness to patients' preferences was just one of the factors seen as determining the
quality of patient clinician interpersonal relationship. But, now it is translated into many factors. Which of the
following is out of such factors?
- A. Respect for Respect for patient's convenience
- B. Respect for patients' expressed needs
- C. Respect for patients' values
- D. Respect for patients' preferences
Answer: B,C,D
NEW QUESTION 36
The separate services of Pharmacy and Nursing are having difficulty developing an action plan for medication errors.
Pharmacy Services states that Nursing Services causes the majority of the problems related to errors, while Nursing
Services states the opposite. The quality professional's role in resolving this problem is to:
- A. Assign the task to an uninvolved manager
- B. Facilitate discussion between the groups to enable them to assume ownership of their portions of the problem
- C. Refer the problem to the facility wide quality council
- D. Provide them with directives on how to solve the problem
Answer: B
NEW QUESTION 37
Licensing and accrediting bodies have relied heavily on structural measures of quality not only because the measures
are relatively stable and thus easier to capture but:
- A. They reliably identify providers who demonstrably la means to deliver high quality care
- B. They reliably indentify providers who are cheap
- C. They reliably identify physicians
- D. They can never la the means to deliver high quality care
Answer: A
NEW QUESTION 38
___________________ is a difference between an observed event and a standard or norm. Without this standard, or,
best practice, measurement of variation offers little beyond a description of the observations.
- A. Process variation
- B. Assignable variation
- C. Variation
- D. Random variation
Answer: C
NEW QUESTION 39
The distinction between inpatient and outpatient data is an important consideration in planning the data collection
process because:
- A. The data sources may be different
- B. Approaches to data collection may be different
- C. Mixing of data may or may not be reliable
- D. Both A & B
Answer: D
NEW QUESTION 40
Because of the goals of care can be defined broadly, outcome measures have come to include the costs of care as well
as patients' satisfaction with care. In formulations that stress the technical aspects of care, however outcome typically
refers to:
- A. Health status-related indicators such as whether the pain subsided
- B. Desired results
- C. Special set of clinical activities
- D. Appropriate and potentially harmless care
Answer: A
NEW QUESTION 41
Employees involved in quality circles are encouraged to develop ideas for improvement or request management
efforts to propose solutions for adoption. The aims of the quality circle activities are all of the following EXCEPT:
- A. Avoid sharing o optional measures
- B. Deploy human capabilities fully and draw out infinite potential
- C. Contribute to the improvement and development of the enterprise
- D. Respect human relations and build a workshop offering job satisfaction
Answer: A
NEW QUESTION 42
Credentialing refers to the process of _______________ a well-qualified staff that is able to deliver highest-quality care.
- A. Awarding
- B. Compensating
- C. Hiring
- D. Nominating
Answer: C
NEW QUESTION 43
Measures of central tendency describe the:
- A. Average distance of any point in the data set from the mean
- B. Type and number of classes for dividing the data
- C. Extent to which the data points are scattered
- D. Typical or middle data point
Answer: D
NEW QUESTION 44
In the 1970s, Deming developed his 14 points for western Management in response to requests from U.S.
managers for the secret to the radical improvement that Japanese companies were achieving in a number of industries. As part of his "system of profound knowledge," Deming promoted that "around 15% of poor quality was because of workers, and the rest of 85% was due to bad management, improper systems and processes." The "system" is based on parts.
Which of the following is/are NOT out of those parts?
- A. Appreciation for a system
- B. Sociology
- C. Theory of knowledge
- D. Knowledge about variation
Answer: B
NEW QUESTION 45
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Best Training Courses for CPHQ Exam
The approach of studying for this exam may vary depending on your learning capacity. As suggested by NAHQ, you can spend between 6 weeks to 3 months preparing for it. And to support your quest to career advancement, below are the most beneficial training resources for a successful performance.
- Virtual Course (Instructor-Led)
Do you want your learning to be administered by an expert? If yes, then enroll in the instructor-led course. This virtual training runs for over two weeks (excluding weekends), demonstrating the essential subjects associated with a quality healthcare career. The contents provided in the course are aligned with the CPHQ test blueprint, which means you will be on the right track while acquiring new insights. It begins with organizational guidance and then continues with patient safety and process improvement. The last core section is about health data analytics.
Plus, the instructor can share relevant tips that you can apply during your exam and real-world job. Don’t forget to check the schedule ahead so you can plot the days properly. Generally, these are listed by month, with an overview of the dates covered.
- CPHQ Review Course (Self-paced)
Another material suggested by NAHQ is the self-paced review course. This is a great follow-up after the instructor-led training because it helps in underlining your exam readiness. However, this can also be a stand-alone material if you can’t allocate a specific schedule for the virtual sessions. No worries because this program also revolves around the official exam outline. So, if you want to maximize your time at your own comfort, you can avail of this self-paced option and study independently in a digital setup. And in comparison to the instructor-led course, this one offers up to 1-year access to the contents.
Through the detailed lectures, it makes you comprehend the relevance of the healthcare profession. These involve proper accreditation, readiness activities, and recognition programs in delivering quality medical oversight. Alongside these topics, your skills in accurately handling data, performing risk management tasks, and identifying patient safety priorities are also reinforced.
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