How to Register For Exam MB-230: Microsoft Dynamics 365 Customer Service?
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Microsoft MB-230: Positions and Salary
To obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, one must pass the MB-230 test and the associated exam known under the codename PL-200. With this certificate, the candidates can work as a Functional Consultant. Other job roles that are available for these individuals include a CRM Solution Architect, a Dynamics Developer, a Dynamics Technical Specialist, a Microsoft Dynamics Finance Functional Analyst, and a Pre Sales CRM Solution Architect, among others. The salary outlook for these positions is an average of $69,000 per annum.
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Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analyze and improve customer service insights | - Reporting and dashboards
|
| Topic 2: Configure Dynamics 365 Customer Service | - Manage cases and queues
|
| Topic 3: Implement omnichannel for customer service | - Omnichannel setup
|
| Topic 4: Manage cases and knowledge | - Case management
|
| Topic 5: Manage service level agreements (SLAs) and entitlements | - Entitlements
|
