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There no prerequisite for this exam.
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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Four Dimensions of Service Management | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
| Key Concepts of Service Management | - Service relationships and outcomes - Value and value co-creation - Organizations, service providers, service consumers |
| ITIL Practices Overview | - Change enablement - Incident management - Service level management - Service desk - Problem management |
| ITIL Service Value System (SVS) | - Guiding principles - Governance - Continual improvement - Opportunity, demand, and value - Service value chain |






