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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

In which core publication can you find detailed descriptions of Service Catalogue
Management, Information Security Management and Supplier Management?

A. Service Design
B. Service Strategy
C. Service Transition
D. Service Operation

Question 2

What is the BEST description of the purpose of Service Operation?

A. To design and build processes that will meet business needs
B. To deliver and manage IT Services at agreed levels to business users and customers
C. To proactively prevent all outages to IT Services
D. To decide how IT will engage with suppliers during the Service Management Lifecycle

Question 3

Which of the following is NOT a benefit of using public frameworks and standards?

A. They are validated across a wide range of environments making them more robust
B. They make collaboration between organizations easier by giving a common language
C. Knowledge of public frameworks is more likely to be widely distributed
D. They are always free ensuring they can be implemented quickly

Question 4

In which Service Operation process would a correlation engine most likely be used?

A. Request Fulfilment
B. Event Management
C. Problem Management
D. Incident Management

Question 5

Which of the following do Technology metrics measure?

A. Components
B. Customer satisfaction
C. The end to end service
D. Processes

Solutions: