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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which of the following would be examined by a major problem review?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future

A. 1 only
B. 1, 2 and 4 only
C. 2 and 3 only
D. All of the above

Question 2

Which role is responsible for carrying out the activities of a process?

A. Process practitioner
B. Service manager
C. Process owner
D. Change manager

Question 3

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

A. The supplier management
B. The service level management
C. The IT service continuity management
D. The service catalogue management

Question 4

A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement

A. 2, 3 and 4 only
B. 1, 2 and 4 only
C. None of the above
D. All of the above

Question 5

Which of the following is the BEST description of a service-based service level agreement (SLA)?

A. The SLA covers an individual customer group for all services they use
B. The SLA covers one service, for all the customers of that service
C. An SLA that covers all customers for all services
D. An SLA for a service with no customers

Solutions: