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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which service protects from drops, spills, surges, and other mishaps?

A) Keep Safe
B) Accidental Dammage Protection
C) Defective Media Retention
D) Remote Delete

2. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) online backup and antivirus protection
B) safeguarding mobile workers against accidental damage protection
C) the value of user advisory and premium services
D) safeguarding their business with limited or no IT staff

3. Which statement is true about Service Lines?

A) MG support covers all business levels for Printing Systems.
B) All Printer Services lines are available for consumers who buy contractual services
C) The MG computer support line is available for consumers
D) R4 Commercial support is only available to Small and Medium Business (SMB).

4. Which type of services can an HP Printing and Computing Services specialist sell?

A) The services are defined with each partner.
B) The specialist can sell services for printing and personal systems.
C) The specialist can sell services for server, data center printer, and computer.
D) It depends on the geography; the permitted services vary from one country to another,

5. Which statement is true about HP Services for Business Customers?

A) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
B) Post warranty service is ideal for customers that plan long periods of time between product replacements.
C) Defective Media Retention service is available only for printers.
D) Travel and Accidental Damage Protection cannot be sold together.

Solutions: