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IBM C9020-970 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Skills and Solution Positioning | - Consultative Selling Approach - Feature/Benefit Articulation - Competitive Differentiation - TCO/ROI Fundamentals |
| Topic 2: Customer Requirements and Alignment | - Aligning Solutions to Customer Needs - Gathering Customer Storage Use Cases |
| Topic 3: IBM Enterprise Storage Product Knowledge | - IBM Flash and Hybrid Storage Solutions - IBM Spectrum Storage Suite - Software-Defined Storage Concepts - IBM SAN Volume Controller |
IBM Enterprise Storage Sales V4 Sample Questions:
1. Which tool should be used to understand the benefit of adding different tiers of disks to an existing Easy Tier storage pool on an existing DS8870?
A) RMF
B) STAT
C) Perfmon
D) IOStats
2. A new customer to the TS3500 wants to know if the TS3500 they recently purchased has a three-year 9x5 warranty.
What is the correct answer to give the customer?
A) One year, 7x24 is the standard warranty.
B) Three years, 9x5 is the standard warranty.
C) One year, 9x5 is the standard warranty.
D) Three years, 7x24 is the standard warranty.
3. Which storage solution allows a customer to dramatically increase performance while protecting investment in legacy storage?
A) IBM XIV
B) IBM DS8870
C) IBM Spectrum Protect
D) IBM FlashSystem V840
4. Which IBM product is web-based self-service storage provisioning?
A) IBM Elastic Storage Access
B) IBM SmartCloud Storage Access
C) IBM CAMSS Storage Access Manager
D) IBM Fast Cloud Storage Access
5. Which information is most useful to an IBM sales representative when narrowing choices of storage solutions?
A) Capacity
B) Budget
C) Transactions
D) Throughput
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |






