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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. a MacBook has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?

A) Replace the display.
B) Update the firmware.
C) Replace the logic board.
D) Connect a known-good display to the MacBook.

2. Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT
FOUR

A) Always place ESD-sensitive components on metal surfaces.
B) Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.
C) Do not touch anyone who is working on ESD-sensitive components.
D) Use static-shielding storage bags for ESD-sensitive components.
E) Ground yourself and the equipment you are working on.
F) Handle all ESD-sensitive boards by the connectors, not the edges.

3. Which of the following is a valid precaution you should take when replacing a processor in a Mac Pro (8x)?

A) Leave the heat sinks removed for at least thirty minutes before replacing the processor.
B) Remove both heat sinks before replacing either processor.
C) Avoid touching the silver coating on the underside of the heat sink and the top of the processor.
D) Avoid touching the cables near the processor.

4. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) What operating system are you using?
B) What steps have you taken to resolve the problem yourself?
C) What is the issue?
D) Did you turn off the computer improperly?

5. Which TWO details are derived from entering an Apple product's serial number into the
Apple Support Web page? SELECT TWO

A) Mac OS version
B) Number of USB ports
C) Warranty status
D) AppleCare name
E) Installed memory

Solutions: