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Apple Desktop Service Certification Sample Questions:

1. What is the first step to take if you have an iMac G5 that constantly ejects any CD / DVD that is inserted?

A) Replace the optical drive.
B) Replace the optical drive cable.
C) Disconnect all peripheral devices, especially the mouse.
D) Replace the logic board.

2. You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE

A) Run Apple Service Diagnostic video tests for the Power Mac G5.
B) Verify that no new symptoms have occurred.
C) Start up the computer in Target Disk Mode to test the internal hard drive.
D) Leave the computer on overnight.
E) Verify that the original symptom is resolved.
F) Run all Apple Service Diagnostic tests for the Power Mac G5.

3. Which of the following is NOT one of the three things you should do throughout the troubleshooting process?

A) Consult resources.
B) Measure all voltages.
C) Consider the human factor.
D) Keep notes.

4. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Blinking question mark at startup
B) Distorted video at startup
C) No video at startup
D) Error beep at startup

5. What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A) You should establish an ongoing lead between the CRT anode and ground.
B) You should remove the CRT from the computer or display assembly.
C) You should reset the Power Manager Unit on the logic board.
D) You should perform a full set of video adjustments on the CRT.

Solutions: