Avaya 6209.1 Q&A - in .pdf

  • Exam Code: 6209.1
  • Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
  • Q & A: 53 Questions and Answers
  • PDF Price: $49.99
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Avaya 6209.1 Q&A - Testing Engine

  • Exam Code: 6209.1
  • Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
  • Q & A: 53 Questions and Answers
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6209 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 6209 exam dumps will include the following topics:

  • Implementation Preparation
  • Implementation Troubleshooting
  • Installation
  • Configuration
  • Implementation Validation

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6209 Exam Reference

Reference: http://www.avaya-news.com/learning/docs/credentialnews/ACIS-ACSS_Credential%20Guide_8_27_12_V1.pdf?trk=profile_certification_title

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Avaya 6209.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Call Flow and Contact Routing- Outbound and blended environments
  • 1. Outbound dialing fundamentals
    • 2. Blended agent configuration
      - Inbound call processing
      • 1. Call vectoring concepts
        • 2. Queue management and priorities
          Topic 2: Multimedia Contact Center Configuration- Multimedia channels setup
          • 1. Email handling configuration
            • 2. Chat and web interaction setup
              - Routing and interaction processing
              • 1. Skill-based routing principles
                • 2. Work item distribution rules
                  Topic 3: System Administration and Maintenance- Monitoring and troubleshooting
                  • 1. Logging and diagnostics tools
                    • 2. System health monitoring
                      - User and agent administration
                      • 1. User roles and permissions
                        • 2. Agent provisioning and skills assignment
                          Topic 4: Reporting and Performance Management- Performance optimization
                          • 1. Agent performance metrics
                            • 2. Service level management
                              - Contact center reporting
                              • 1. Real-time monitoring dashboards
                                • 2. Standard reports overview
                                  Topic 5: Avaya Aura Contact Center Architecture- Core components and system architecture
                                  • 1. Media servers and routing architecture
                                    • 2. Contact Center servers and services
                                      - System integration overview
                                      • 1. SIP and signaling integration basics
                                        • 2. PBX and telephony integration concepts

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