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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Administration and Maintenance | - System monitoring and performance tuning - User management and role configuration |
| Topic 2: Troubleshooting and Support | - Log analysis and diagnostics - Identifying and resolving system issues |
| Topic 3: Avaya Aura Experience Portal Architecture | - System components and deployment architecture - Integration with Avaya Aura ecosystem |
| Topic 4: POM (Proactive Outreach Manager) Implementation | - Outbound dialing strategies and workflows - POM campaign configuration |
| Topic 5: Installation and Configuration | - Experience Portal installation procedures - Initial system configuration and setup |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
- A. a Media Processing Platform (MPP) server
- B. the primary EPM server
- C. the remote application server
- D. an auxiliary EPM server
Correct Answer: B 🗳️
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
- A. $POM_HOME/logs/PlM_CmpDir.log* log files
- B. $POM_HOME/logs/PIM_Web.log log files
- C. $POM_HOME/logs/CmpMgrService.out* log files
- D. $POM_HOME/logs/PIM_CmpMgr.log* log files
Correct Answer: D 🗳️
A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
- A. .csv (Comma separated value)
- B. .doc (Microsoft Word)
- C. .xls (Microsoft Excel)
- D. .jpg (Digital Image)
- E. .pdf (Portable Document Format)
Correct Answer: A,C,E 🗳️
Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?
- A. readable by avayavp
- B. readable by all Avaya service accounts
- C. readable by all users
- D. readable by root or sroot
Correct Answer: C 🗳️
In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?
- A. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
- B. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
- C. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
- D. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
Correct Answer: A 🗳️
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