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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To activate, which three options require an Avaya authorization password? (Choose three)

A) features assigned to each user
B) the number of agents that the CMS can report on
C) the number of ACDs that the CMS system can monitor
D) simultaneous CMS Supervisor logins
E) the number of users that can be administered in the CMS

2. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
B) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
C) All changes are made in the CM using the change cam proc screen
D) emssve change authorizations; make needed changes to authorization

3. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Vector queuing priority
B) Reserve Agent
C) Predicted Wait Time
D) Service Objective

4. Which command is used to find the current CMS release?

A) pkginfo cms
B) pkginfo -x cms
C) pkginfo -r cms
D) pkginfo -p cm

5. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The arrow an the CMS menu is up
B) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C) The /cms/install/logdir/admin. log shows a link is operational.
D) From the CMS menu. Maintenance Connection Status shows a link operational.
E) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted

Solutions: