Avaya has been one of the leading providers of unified communications and customer engagement solutions for a long time. With the rapid advancement of technology and the ever-changing market, Avaya has continued to improve its products and services. The Avaya 3380X exam is one such product. It is an advanced certification that focuses on the design of customer engagement solutions. 3380X exam is designed to test the candidate's knowledge of Avaya products and their ability to design solutions that meet the customer's needs.
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Avaya 3380X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Customer Engagement Platforms | - Omni-channel routing and interaction handling - Avaya Oceana concepts |
| Customer Engagement Solutions Overview | - Avaya engagement portfolio fundamentals - Contact center architecture and components - Omni-channel customer engagement concepts |
| Solution Design Principles | - High-level and low-level solution design - Scalability and resilience design considerations - Requirements gathering and analysis |
| Implementation and Integration | - Integration with contact center systems - Deployment models (on-premise / cloud / hybrid) |
| Operations and Optimization | - Performance monitoring and reporting - Customer experience optimization strategies |
