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Peoplecert PC0-001 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL v3 2011) |
| Exam Number: | PC0-001 |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26/40) |
| Available Languages: | English, Additional languages may be available depending on region and exam provider |
| Exam Price: | Approximately £250–£350 GBP (varies by region and provider) |
| Exam Format: | Multiple response questions, Multiple Choice, Closed book |
| Certificate Validity Period: | No fixed expiry for ITIL v3 Foundation (legacy certification; subject to transition policies under ITIL 4 program) |
| Related Certifications: | ITIL Strategic Leader ITIL Managing Professional ITIL Practitioner ITIL Intermediate (Lifecycle & Capability streams) |
| Recommended Training: | PeopleCert ITIL Foundation Training |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or authorized test center delivery |
| Pre Condition: | No formal prerequisites required for ITIL Foundation level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-foundation |
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Lifecycle | - Service Design
|
| Service Management as a Practice | - Key principles of IT service management - Concepts of service and value creation
|
| ITIL Processes and Functions | - Core ITSM processes
|
Your Peoplecert ITIL 2011 Foundation Questions Answered Honestly
Peoplecert lists these official training resources for candidates:
Structured training plus consistent question practice gives the most durable results.
Registration runs through Peoplecert's official channels:
Set up your profile, choose a test center or online slot, and book early — good dates disappear quickly.
By treating quality as a system, not a slogan. Our experts specialize in Peoplecert technology and constantly upgrade the PC0-001 bank, with expert-verified answers across the Peoplecert ITIL 2011 Foundation objectives. You can download a free trial before paying, pay securely by credit card on our trusted payment platform, and rely on 365 days of free updates afterward — every revision is emailed to you automatically. Questions at any point get immediate answers from our support team.
The Peoplecert ITIL 2011 Foundation blueprint centers on these domains:
- Service Management as a Practice
- ITIL Service Lifecycle
- ITIL Processes and Functions
According to current exam information, the PC0-001 exam presents 40 questions within a 60 minutes-minute limit. Timed practice sessions are the simplest way to make that constraint feel familiar before the real day.
Upon successful payment, our system automatically sends the product to your mailbox — typically within about a minute — and a download link appears immediately. If nothing arrives within two hours, check your spam folder and contact support. Install on unlimited devices, and enjoy 365 days of free updates: you receive an email with the updated PC0-001 materials whenever a revision is released, followed by a 50% renewal discount at the end of the period.
Peoplecert publishes the following prerequisites for the Peoplecert ITIL 2011 Foundation: No formal prerequisites required for ITIL Foundation level certification.
Always confirm the latest requirements on the official certification page.
At present, passing the PC0-001 exam requires a score of 65% (26/40), and registration costs Approximately £250–£350 GBP (varies by region and provider). Both are Peoplecert's figures and subject to change — verify them on the official site when booking.
Clear terms, honored consistently. If you fail the corresponding exam within 60 days of purchase, send a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims are refunded in full within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. You may instead request a free exchange for two products of equal value.
Peoplecert ITIL 2011 Foundation Sample Questions:
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
- A. Customer
- B. Administrator
- C. User
- D. Supplier
Correct Answer: A 🗳️
Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice
- A. 1 and 2 only
- B. 2 and 3 only
- C. 1 and 3 only
- D. All of the above
Correct Answer: D 🗳️
Which one of the following would NOT be defined as part of every process?
- A. Inputs and outputs
- B. Metrics
- C. Functions
- D. Roles
Correct Answer: C 🗳️
Which one of the following is the purpose of service level management?
- A. To carry out the service operations activities needed to support current IT services
- B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
- C. To ensure that an agreed level of IT service is provided for all current IT services
- D. To create and populate a service catalogue
Correct Answer: C 🗳️
Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
- A. The facilities management function
- B. Suppliers, manufacturers and vendors
- C. Internal departments
- D. Customers
Correct Answer: B 🗳️
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