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IBM C2080-470 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Integration | 10% | - Common errors and resolution - Integration with other Unica products |
| Administration and Utilities | 15% | - Unica command-line utilities - Performance optimization - Logging, monitoring and maintenance |
| Architecture and Installation | 20% | - Supported platforms and databases - Installation and deployment procedures - System architecture and components |
| Configuration and Security | 25% | - Marketing Platform integration - Authentication and authorization - Data source configuration - System properties and settings |
| Flowchart Design and Management | 30% | - Segmentation and targeting - Scheduling and automation - Process boxes and audience levels - Offers and attributes |
IBM Unica Campaign V8.5 Sample Questions:
1. A company's users have been accessing Unica Campaign reports as part of the Unica implementation. Now the administrator must change the database and Unica account passwords since their company security policy requires this change every 90 days. What must an administrator do to ensure that users can continue to run Campaign reports after the password changes?
A) No further action is required, users can access Campaign reports again without any security issues.
B) Log into the Unica Platform as the Cognos administrator and update all user accounts to reflect the changed database/IBM Unica accountpasswords.
C) Log into the Unica Platform as the Unica administrator and update all user accounts to reflect the changed database/IBM Unica accountpasswords.
D) Log into the Unica Platform as the Cognos administrator and update the cognos_admin user account to reflect the changed database/IBMUnica account passwords.
2. A campaign user has come to the specialist indicating that one particular flowchart is taking too long to run, and they need help finding the bottleneck. What are the most logical first steps to try to isolate the actual bottleneck(s)?
A) The specialist needs to ask for a copy of that flowchart's log file and the flowchart template file, and use it to begin the initial assessment of thesituation.
B) The specialist needs to ask the user a sequence of questions about all of the flowcharts such as how many records do they select initially, howmany segment boxes do they have, and how many output records do they write per day.
C) The specialist needs to send the user a re-sizing questionnaire, since this means the user's system is undersized.
D) The specialist should request that the user monitor the performance of the database because it's most likely a database problem.
3. Which process box/boxes in Unica Campaign can be linked to one or more Optimize process box/boxes?
A) Select,Sample
B) Select,Extract
C) Select,Extract,Sample
D) Select,Segment,Sample
4. A table Customer_master contains 1000 customer_ids. A select box was created and all the customer_ids from the table were selected. However, when the select box was run, the output cell contained only a fraction of the total customers. When a test query was performed in the above mentioned select box, all 1000 customers were selected. What could be cause of this issue?
A) Global suppression.
B) The table mapping of Customer_master are out-of-date.
C) Incorrect audience level has been chosen for the Customer_master table.
D) The Select process was not configured properly.
5. A customer has accidentally retired an offer in Unica Campaign. What is the fastest and simplest way a specialist can resolve this problem?
A) Create a new offer by using the same offer template and attributes.
B) Identify the offer that was retired, go into the system tables and reverse its status using SQL queries.
C) Reactivate the offer from the offer list within Campaign. It will maintain the same offer code.
D) Make a duplicate copy of the retired offer and a new offer code will be assigned.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |






