To prepare for the SAP C-TCRM20-73 certification exam, candidates should have a basic understanding of SAP CRM and its functionality. They should also have experience working with CRM data, configuring CRM solutions, and managing CRM business processes. SAP offers a range of training courses and materials to help candidates prepare for the exam, including online courses, classroom training, and study guides.
SAP C_TCRM20_73 certification exam is designed to test individuals on their knowledge of SAP CRM fundamentals with SAP CRM 7.0 EhP3. C-TCRM20-73 exam is intended for application associates with a basic understanding of SAP CRM and its functionalities. SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 certification aims to validate the candidate's knowledge of CRM business processes, basic customizing settings, and master data.
SAP C_TCRM20_73 certification exam consists of 80 multiple-choice questions that need to be answered within 180 minutes. C-TCRM20-73 exam is available in English, German, Spanish, French, Japanese, Korean, Portuguese, Russian, and Chinese. The minimum passing score for C-TCRM20-73 exam is 63%, and the exam fee is $550.
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SAP C-TCRM20-73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CRM WebClient UI Framework | 12% | - User Interface Fundamentals
|
| Service Process | 15% | - Service Management
|
| CRM Basic Functions | 12% | - Master Data Fundamentals
|
| CRM Technology and Architecture | 10% | - Technical Foundations
|
| Marketing Process | 10% | - Marketing Fundamentals
|
| Analytics and Reporting | 8% | - Business Analytics
|
| Interaction Center | 8% | - Customer Interaction Handling
|
| Sales Process | 15% | - Sales Cycle Management
|
| CRM Middleware and Data Exchange | 10% | - Integration Fundamentals
|
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