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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Operations and Service Management
|
Nokia SDM Certification - PS NSOP Sample Questions:
What BEST describes Network & Service Performance Assurance?
- A. Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
- B. Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
- C. Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.
- D. Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
What's the BEST way to ensure control of Operational Delivery scope?
- A. Having regular internal meetings with all stakeholders.
- B. Having regular meetings with customer and the CT F&C.
- C. By reading the PTA and the lessons learned from previous projects.
- D. Ensure complete and clear scope statement at Gate 5.
Which OSS Functions are mapped to Configuration Management?
- A. Voucher Management, Resource Planning & Optimization, Resource Logistics & Resource Status Monitoring.
- B. Workforce Management, Correlation & Root Cause Analysis, Resource Specification & Resource Performance Monitoring / Management.
- C. Resource Domain Management, Resource Planning & Optimization, Resource Logistics & Resource Status Monitoring.
- D. Resource Provisioning / Configuration, Resource Activation, Resource Inventory Mgt & Resource Specification.
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Network Operations receives an engineer assigned with an average competence level of 3,
but requires one with at LEAST level 4 average. How should the Operations Manager react?
- A. Accepts the engineer and agrees with him on a competence development path to up skill within the Operational Delivery to level 4.
- B. Accept the engineer and sends him to a classroom trainings to up skill to Level 4.
- C. Refuse to take the employee and insist on getting an engineer with level 4.
- D. Refuse to accept the employee and hire a level 4 skilled engineer from the external market.
You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?
- A. Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.
- B. Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
- C. Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.
- D. Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
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