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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Organizational Structure and Culture | - Organizational design and structure types - Organizational culture and change |
| Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Foundations of Organizational Behavior | - Definition and scope of organizational behavior - Individual behavior in organizations - Work attitudes and job satisfaction |
| Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Motivation and Performance | - Goal setting and performance management - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) |
| Communication and Decision Making | - Organizational communication processes - Decision-making models and biases |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Which characteristic describes an advantage of a virtual team as compared with other types of teams?
- A. Virtual team members generally report greater satisfaction with the group interaction process.
- B. People can work together who might otherwise not be able to collaborate on a work task.
- C. The greater opportunity for interaction helps increase rapport.
- D. Verbal and nonverbal communication cues are easier to understand within a virtual team.
Correct Answer: B 🗳️
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What are two of the three forces that play a particularly important role in sustaining an organization's culture?
- A. Actions of top management and socialization process
- B. Personal background of key employees and selection process
- C. Personal background of key employees and socialization process
- D. Actions of top management and employee education level
Correct Answer: A 🗳️
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A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?
- A. Assign individual roles rather than mutual team roles
- B. Share information but not engage in collective performance goals
- C. Change work group roles at random
- D. Exercise collective control over the pace of work
Correct Answer: D 🗳️
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If a work group's goal is to share information, what is a work team's goal?
- A. To maximize random and varied skills
- B. To create collective performance
- C. To maximize individual inputs
- D. To reduce costs
Correct Answer: B 🗳️
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What is an aspect of cross-functional teams that makes them difficult to manage?
- A. Team leaders cannot ensure that team members are located in the same work unit.
- B. Cross-functionality fluctuates too frequently.
- C. It takes time to build trust and teamwork among people with different experiences and perspectives.
- D. Cross-functional leaders prevent team members from making their own decisions.
Correct Answer: C 🗳️
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