The Microsoft MB-240 exam tests the candidate's knowledge of the Field Service application and its functionalities. It covers topics such as configuring and managing work orders, creating and managing service agreements, managing resources and inventory, and analyzing and reporting data. MB-240 exam also evaluates the candidate's ability to work with the Field Service application in a customer environment.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240 (Microsoft Dynamics 365 Field Service Functional Consultant) Certification Exam is a popular certification program offered by Microsoft for IT professionals who want to further their career in the field of field service management. Microsoft Dynamics 365 Field Service Functional Consultant certification aims to test the candidates' knowledge of the solutions and features associated with field service management using the Dynamics 365 cloud platform. Microsoft Dynamics 365 Field Service Functional Consultant certification is designed to assess the candidates' expertise in deploying, configuring, and managing field service processes and optimizing the solutions using the Dynamics 365 platform.
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Microsoft MB-240 is an exam designed for professionals who want to become Microsoft Dynamics 365 Field Service Functional Consultants. MB-240 exam is intended to test the candidate's expertise in configuring, implementing, and managing field service solutions in Microsoft Dynamics 365. It is a challenging exam that requires in-depth knowledge of the field service business processes, customer service, resource scheduling, and other related areas.
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage the Field Service mobile app | 5–10% | - Manage mobile user access, security, and synchronization - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities |
| Topic 2: Implement Microsoft Power Platform | 5–10% | - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI |
| Topic 3: Manage work orders and customer assets | 25–30% | - Process work order lifecycle: creation, assignment, completion, and closure - Manage customer assets, asset hierarchies, and service history - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements |
| Topic 4: Configure field service applications | 20–25% | - Configure resources, resource types, and resource roles - Configure service agreements, booking rules, and settings - Configure incident types, service tasks, and products - Configure core settings and administration areas |
| Topic 5: Manage inventory and purchasing | 5–10% | - Configure inventory settings, warehouses, and product catalog - Manage purchasing, purchase orders, and vendor returns - Process inventory transactions: receive, transfer, adjust, and consume |
| Topic 6: Schedule and dispatch work orders | 15–20% | - Configure scheduling parameters, booking statuses, and requirements - Configure and use resource scheduling optimization (RSO) - Use schedule board, schedule assistant, and resource optimization - Manage bookings, resource availability, and conflicts |
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