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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Understand planning and control in operations management	- Analyse forecasting and demand management 1. Demand management approaches 2. Forecasting methods - Analyse inventory planning and control 1. Inventory models and systems 2. Just-in-time and lean principles - Analyse capacity planning and control 1. Aggregate planning 2. Scheduling techniques
Understand the improvement of operations management	- Analyse quality management and improvement 1. Quality management approaches (TQM, Six Sigma) 2. Statistical process control - Analyse operations improvement strategies 1. Benchmarking techniques 2. Continuous improvement (Kaizen) 3. Lean operations and waste reduction
Understand the design of operations management systems	- Analyse the design of goods and services 1. Product and service design considerations 2. Design for sustainability and lifecycle - Analyse the design of processes and capacity 1. Process types and layouts 2. Capacity planning strategies
Understand the concept and scope of operations management	- Critically assess the objectives and strategies of operations management 1. The stages of development of operations strategy 2. Top down and bottom up perspectives of operations strategy 3. The performance objectives of operations management (quality, speed, dependability, flexibility and cost) 4. Order qualifying and order winning objectives 5. From implementing to supporting to driving strategy - Analyse the role and activities of operations management in organisations 1. The extent of operations management in organisations 2. Operations management in different types of organisations 3. Definitions of operations and operations management

CIPS Operations Management Sample Questions:

Question #1

A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?

A. yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share
B. no- companies should set performance criteria each month and this may change depending on market conditions
C. no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
D. yes- a company should focus on all criteria at each stage of the product lifecycle

Reveal Solution Discussion 0

Correct Answer: C 🗳️