EXIN ITSM18FB Q&A - in .pdf

  • Exam Code: ITSM18FB
  • Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
  • Q & A: 0 Questions and Answers
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EXIN ITSM18FB Q&A - Testing Engine

  • Exam Code: ITSM18FB
  • Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
  • Q & A: 0 Questions and Answers
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Achieving the EXIN ITSM18FB certification demonstrates that an individual has the knowledge and skills required to implement and manage IT service management processes based on the latest version of the ISO/IEC 20000 standard. It also helps individuals to enhance their career prospects and opens up new opportunities for them in the IT service management field.

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EXIN ITSM18FB Exam Syllabus Topics:

SectionObjectives
Service Management System (SMS) Processes- Relationship and supplier management
  • 1. Business relationship management
    • 2. Supplier management
      - Service delivery processes
      • 1. Availability and capacity management
        • 2. Service level management
          ISO/IEC 20000:2018 Standard Overview- Requirements for service management system (SMS)
          - Structure and purpose of ISO/IEC 20000
          Continuous Improvement- Continual service improvement (CSI) principles
          - Monitoring and measurement of IT services
          Planning and Implementing SMS- Planning a service management system
          - Implementing and improving ITSM processes
          IT Service Management Principles- Value creation through IT services
          - Service lifecycle concepts
          - Overview of IT service management concepts

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