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IT service management professionals who hold an ITIL V3 Foundation certification and are looking to upgrade their qualification to ITIL 4 Foundation can benefit from the EXIN ITSM18FB certification exam. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification exam provides a bridge between the two levels of ITIL certifications and allows professionals to demonstrate their understanding of the latest IT service management best practices. Professionals who pass ITSM18FB exam can add value to their resume and increase their career prospects in the IT service management industry.
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Achieving the EXIN ITSM18FB certification demonstrates that an individual has the knowledge and skills required to implement and manage IT service management processes based on the latest version of the ISO/IEC 20000 standard. It also helps individuals to enhance their career prospects and opens up new opportunities for them in the IT service management field.
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EXIN ITSM18FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management System (SMS) Processes | - Relationship and supplier management
|
| ISO/IEC 20000:2018 Standard Overview | - Requirements for service management system (SMS) - Structure and purpose of ISO/IEC 20000 |
| Continuous Improvement | - Continual service improvement (CSI) principles - Monitoring and measurement of IT services |
| Planning and Implementing SMS | - Planning a service management system - Implementing and improving ITSM processes |
| IT Service Management Principles | - Value creation through IT services - Service lifecycle concepts - Overview of IT service management concepts |






