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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which key customer persona is most likely associated with and involved in Application Performance management?

A) Senior Project Manager
B) Quality Assurance Director
C) Chief Marketing Officer
D) Director of Operations

2. Which capabilities of the BSM Systems Management solution help customers achieve their goals? (Select two.)

A) intelligent agent and agentless monitoring integration adapters
B) cross-domain event tracking and management capability
C) business process testing and reporting
D) streamlines processes through runbook automation
E) real user monitoring

3. Where can you find the current information on HP Software's BSM solution and product promotions and discounts?

A) BSM datasheets
B) HP Product Configuration and Pricing Guide
C) HP WW Product Promotions (link)
D) www.hp.com/software

4. What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?

A) How do you continue to deliver applications and services that meet or exceed service level agreements?
B) How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?
C) How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?
D) How do you market and promote the value that IT brings to your organization?

5. Which statement best links a customer problem to a solution capability for the entire BSM solution?

A) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
B) Problem: determining which events matter and which are just "noise" Solution: Operations Manager (i)
C) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
D) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)

Solutions: