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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
| Topic 2: Assessing Customer Needs | 25% | - Consultative sales approach - Identifying customer business and IT challenges - Mapping needs to lifecycle service offerings |
| Topic 3: Proposing and Selling Solutions | 20% | - Building service proposals and pricing models - Communicating ROI and total cost of ownership - Closing sales and managing customer expectations |
| Topic 4: HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Definition and scope of HP Personal Systems Lifecycle Services - Service portfolio: plan, deploy, manage, support, retire |
| Topic 5: Positioning and Differentiating HP Services | 25% | - Comparison with alternative solutions - Key features and advantages of HP services - Compliance, security, and sustainability aspects |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
- A. HP Wolf Pro Security can be attached to the deal.
- B. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
- C. HP Proactive Security includes services to implement and manage configuration policies.
- D. HP Manageability Services help with consistent, scalable, and secure software deployment.
Correct Answer: C 🗳️
Explanation: Only visible for DumpStillValid members. You can sign-up / login (it's free).
An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
- A. The Value Management Office tool at ecosystems.US
- B. HP presentation materials at HP Sales Central
- C. Al-based insights on the customer's industry available from HP TechPulse
- D. A virtual reality (VR) environmental demo
Correct Answer: A 🗳️
Explanation: Only visible for DumpStillValid members. You can sign-up / login (it's free).
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Deinstallation Services
- B. HP Defective Media Retention
- C. HP pc BIOS Asset Tagging service
- D. HP Active Care
- E. HP Wolf Protect and Trace
Correct Answer: D,E 🗳️
Explanation: Only visible for DumpStillValid members. You can sign-up / login (it's free).
Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
- A. HP Optimize Services
- B. HP Set Up Services
- C. HP Collaborate Services
- D. HP Renew Services
Correct Answer: D 🗳️
Explanation: Only visible for DumpStillValid members. You can sign-up / login (it's free).
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