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HP HP2-B91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Strategy and Customer Needs Analysis | 25% | - Handling common customer objections - Identifying customer usage patterns and requirements - Cost-per-page and total cost of ownership - Value proposition and solution selling |
| Market and Competitive Positioning | 25% | - HP security, reliability, and quality advantages - Competitor product comparison - Market trends and business opportunities |
| Warranty, Support and Program Knowledge | 20% | - HP supplies recycling program - Sales incentives and partner programs - HP warranty and return policies |
| HP Imaging and Printing Supplies Product Knowledge | 30% | - Environmental benefits and sustainability - Ink and toner technology fundamentals - Compatibility and specification matching - Original HP vs compatible/remanufactured supplies |
HP Imaging and Printing Supplies - Sale Sample Questions:
1. Which statement is correct about two and three pack ink cartridges?
A) They are designed specifically for home users.
B) They are a better value for high usage customers.
C) They should only be sold to small and medium business customers
D) The customer can save over 60%.
2. What is the advantage of magnetic toner?
A) It makes printing faster by lowering the fusing temperature.
B) It helps lower cartridge costs because it is less expensive to produce.
C) Toner particles are smaller.
D) It can jump the gap between the developer roller and the photosensitive drum.
3. What statement is correct regarding mono laser toner?
A) HP toner is specifically designed for each HP printer.
B) HP toner offers higher fusing temperatures than refill toner.
C) Refill toner consists of smaller and slower toner particles.
D) HP and refill toner offer the same melting temperature as this is defined by the printer.
4. Which statement is correct about product life cycle of supplies?
A) It is the same as the printer's product lifecycle.
B) It is linked to the page coverage
C) It is significantly longer than the printer's product lifecycle.
D) It is shorter than the printer's product lifecycle.
5. A customer is looking for best cost per page for black text, but hardly uses color. Which ink cartridges should be recommended?
A) two standard black and one value color
B) standard fill black and color
C) higher fill value black and standard color
D) a two-pack XL black
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |






