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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two characteristics are core to how GPE operates?
(Choose two)
Response:

A) Automatic firewall configuration
B) Real-time visitor monitoring
C) Manual prioritization of agent scripts
D) AI-based prediction of outcomes

2. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As node-based flowcharts
B) As log files
C) As event bubbles with timestamps
D) As agent performance scores

3. Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

A) Define success events (e.g., form submission)
B) Choose outcome categories
C) Enable conversion tracking
D) Set threshold values for agents

4. What happens if the condition set in an action map is no longer met during the visitor session?
Response:

A) The action map deactivates the segment
B) The engagement executes with reduced confidence
C) The engagement is queued for later
D) The action map won't trigger the engagement

5. What are two ways to limit when an action map triggers?
(Choose two)
Response:

A) Time-based rules
B) Outcome score thresholds
C) Visitor's screen resolution
D) Engagement server latency

Solutions: