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Genesys GCP-GC-REP (Genesys Cloud Certified Professional - Reporting and Analytics) Certification Exam is designed to test the knowledge and skills of professionals who specialize in reporting and analytics within the Genesys Cloud platform. Genesys Cloud Certified Professional - Reporting and Analytics certification exam is an essential step for individuals who want to demonstrate their expertise and credibility in using Genesys Cloud for reporting and analytics. With the GCP-GC-REP certification, professionals can increase their career opportunities and stand out in a competitive job market.
The GCP-GC-REP certification exam is designed to be challenging and comprehensive, ensuring that individuals who pass the exam have a deep understanding of the Genesys Cloud platform's reporting and analytics features. GCP-GC-REP exam consists of multiple-choice questions and practical exercises that test an individual's ability to apply their knowledge to real-world scenarios.
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The GCP-GC-REP certification exam covers a range of topics related to reporting and analytics in Genesys Cloud. These include understanding the different types of reports available in Genesys Cloud, such as standard reports, custom reports, and dashboards. Additionally, the exam covers topics such as report configuration, data visualization, and advanced analytics. GCP-GC-REP exam also tests an individual's ability to use Genesys Cloud's reporting and analytics tools to improve business outcomes, such as optimizing contact center performance and improving customer experience.
The GCP-GC-REP exam is an online, proctored exam that consists of 60 multiple-choice questions. GCP-GC-REP exam covers topics such as data visualization, report creation, analytics, and data management in the Genesys Cloud environment. GCP-GC-REP exam is designed to test the knowledge and skills of individuals in these areas and to ensure that they have a comprehensive understanding of the Genesys Cloud platform.
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Genesys GCP-GC-REP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customizing and Managing Reports | 25% | - Creating and modifying custom reports - Scheduling and sharing reports - Troubleshooting report issues |
| Topic 2: Advanced Analytics Features | 10% | - Interpreting trends and insights - Interaction analytics basics - Speech and text analytics overview |
| Topic 3: Dashboards and Real-Time Views | 20% | - Configuring custom dashboards - Using pre-built dashboards - Real-time performance views and presence |
| Topic 4: Introduction to Reporting and Analytics | 15% | - Key concepts and metrics - Overview of Genesys Cloud reporting and analytics - Data access and permissions |
| Topic 5: Working with Standard Reports | 30% | - Queue and interaction reports - Outbound and campaign reports - Running, filtering, and exporting reports - Agent performance reports |
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