SAP C_TCRM20_70 Q&A - in .pdf

  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Q & A: 100 Questions and Answers
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  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Q & A: 100 Questions and Answers
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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionObjectives
Topic 1: Master Data Management- Business partner concept
  • 1. Relationships and roles
    • 2. Account and contact management
      Topic 2: Marketing Fundamentals- Campaign management
      • 1. Campaign execution basics
        • 2. Target group definition
          Topic 3: SAP CRM Basics and Architecture- SAP CRM system architecture overview
          • 1. CRM WebClient UI architecture
            • 2. CRM middleware and integration concepts
              Topic 4: Sales and Service Processing- Sales cycle in SAP CRM
              • 1. Lead and opportunity management
                • 2. Order and contract processing
                  - Service management
                  • 1. Service requests and complaints
                    • 2. Service orders and processing
                      Topic 5: Interaction Center- Interaction handling
                      • 1. Customer interaction processing
                        • 2. Channel integration basics

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