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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Quality and Continuous Improvement | - Problem management concepts - Process optimization in support operations - Performance reporting and KPIs |
| Incident Management Fundamentals | - Incident vs. service request differentiation - IT service management principles and lifecycle - Basic SAP support process overview |
| Service Desk and Ticket Management | - SLA management and tracking - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation |
| SAP Solution and Support Tools | - Monitoring and reporting tools - SAP Solution Manager overview - Incident analysis and root cause identification |
| SAP Business All-in-One Support Processes | - Incident handling workflow in SAP environments - Communication and escalation procedures - Support organization structure and roles |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What is included in Enterprise Support? (Choose two)
A) Mission Critical Support
B) SAP Support Organization
C) Implementation Roadmap
D) Global Support Backbone
2. What information do you find in the flow logic of a screen? (Choose two)
A) The names of modules that are being executed after control returns from the presentation server to the application server.
B) The names of modules that are being executed before a screen can be sent to the presentation server.
C) The names of modules that are being executed after control returns from the application server to the database server.
D) The names of modules that are being executed before a screen can be sent to the database server.
3. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?
A) You can analyze the currently processed statement by starting the SQL-Trace (ST05).
B) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
C) You can analyze the currently processed statement using ST04 - detailed analysis.
4. What does Mission-Critical Support within Enterprise Support mean? (Choose two)
A) SAP system backup
B) Ramp-up support
C) Robust Service Level Agreements (SLA)
D) 7 x 24 root cause analysis
5. You are analyzing a problem with a failed update that terminated in a shortdump. You need to reproduce the problem so it can be analyzed using an SQL trace. What is the best way to do this?
A) Execute the transaction once more.
B) Test the failed update module in SM13.
C) Use SM13 to repeat the update for all records that belong to the transaction.
D) Debug the failed update from SM13.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: C,D | Question # 5 Answer: B |






