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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 2: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 3: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 4: Incident Management Processes | - Support workflow
|
| Topic 5: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?
A) Keep the solutions only in the previously solved messages.
B) Document solutions and share this information with your colleagues.
C) Each customer and message is unique so previous solutions are not useful.
D) Contact the customer to find out what the solution was for their solved message.
2. Which of the following are features of the SAP Solution Manager? (Choose three)
A) Bid Management
B) The entire documentation
C) Test Information
D) Business Case Calculation
E) Incident Management
3. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)
A) Develops a service plan.
B) Is available 24*7 by phone or email.
C) Acts as a single point of contact for partner needs within the partner Edge framework.
D) Liaises with the end customer of the Partner to assist with the booking process.
4. Which application within Root Cause Analysis should be used to add a Technical System?
A) System Conflict Resolution
B) System Maintenance
C) Agent Administration
D) Diagnostic Setup
5. What are the technical requirements for SAP EarlyWatch Alert? (Choose two)
A) A working network connection.
B) Profile parameters should be left at default values.
C) Data Collectors should be stopped.
D) The RFC destination SAPOSS should be set up.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,C,E | Question # 3 Answer: A,C | Question # 4 Answer: B | Question # 5 Answer: A,D |






