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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

A healthcare organization wants to leverage their patient experience scores to support their brand messaging that the organization is a world-class health provider. Which data element would BEST support this campaign?

A. A year-to-date top-box score for Overall Rating 0 to 10
B. A 3-to-5-year series trend of the organization's overall percentile ranking on the national benchmark
C. A list of key drivers' performance within the past two fiscal years
D. A previous fiscal year's percentile ranking for Likelihood to Recommend on the state benchmark

Question 2

What are the steps of the PDSA cycle?

A. Prioritize, delegate, select, assess
B. Plan, do, study, act
C. Prepare, direct, sustain, activate
D. Perceive, design, scale, adapt

Question 3

Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?

A. Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors
B. Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees
C. Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders
D. Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers

Question 4

Which is the BEST example of an empathetic statement by a physician?

A. " You sound worried; others facing this feel a lot like you do. "
B. " We will order three more tests to confirm what I am thinking. "
C. " Now, now, don ' t jump to conclusions. "
D. " I know just how you feel. "

Question 5

Which is the BEST way to help patient and family advisory council (PFAC) members communicate effectively in meetings and in front of committees?

A. Explain to the committee members that there will be patients (PFAC members) present at the meetings.
B. Create a manual for PFAC members to read in order to understand internal protocols and how committees work.
C. Provide PFAC members with key talking points to guide their involvement with committees.
D. Train and coach PFAC members on committee participation so that they are valuable contributors.

Solutions: