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ServiceNow CIS-ITSM certification exam is suitable for IT professionals who have experience working with ServiceNow ITSM products and are looking to advance their careers. CIS-ITSM-JPN exam tests candidates on their ability to configure and manage ServiceNow ITSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog.
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ServiceNow CIS-ITSM exam covers a wide range of topics including IT Service Management, ServiceNow platform architecture, ServiceNow applications, data and process management, and reporting and analytics. CIS-ITSM-JPN exam is designed to test the individual's understanding of these topics and their ability to apply them in real-world scenarios. CIS-ITSM-JPN exam comprises of multiple-choice questions and is timed, with a duration of 1 hour and 30 minutes.
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident Management | 30% | - Assignment rules, escalation, and notifications - Configuration of incident properties, fields, and states - Incident lifecycle and process flow - Integration with CMDB and other ITSM modules |
| Topic 2: Change Management | 20% | - Change success measurement and reporting - Change types: Standard, Normal, Emergency - Change scheduling, risk assessment, and implementation - Change models, approval workflows, and policies |
| Topic 3: Integrations & Advanced Features | 10% | - Service Portfolio Management - Service Operations Workspace configuration - Integration between ITSM applications - Platform features: Workflows, Notifications, Reporting |
| Topic 4: Request Fulfillment & Service Catalog | 15% | - Catalog variables, order guides, and workflows - Service catalog design, items, and categories - Request lifecycle, approval, and fulfillment processes - Service level agreements for requests |
| Topic 5: Problem Management | 20% | - Problem lifecycle, identification, and investigation - Root cause analysis and documentation - Known error and workaround management - Problem resolution and closure processes |
| Topic 6: Configuration Management Database (CMDB) | 5% | - CMDB data model, classes, and relationships - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes |
