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Salesforce Commerce Cloud is a powerful and versatile platform for managing and merchandising B2C stores. It allows businesses to create personalized shopping experiences for their customers, streamline their operations, and increase revenue. To demonstrate proficiency in using this platform, Salesforce offers the CCM-101 (Manage and Merchandise a B2C Commerce Cloud Store - Extended) certification exam. CCM-101 exam is designed for professionals who want to prove their mastery of Commerce Cloud's advanced features and capabilities.
Salesforce CCM-101: Manage and Merchandise a B2C Commerce Cloud Store - Extended Exam is designed for professionals who want to demonstrate their knowledge and skills in managing and merchandising a B2C Commerce Cloud store. Manage and Merchandise a B2C Commerce Cloud Store - Extended certification exam tests the candidate's understanding of the Salesforce Commerce Cloud platform and their ability to manage the store's operations, inventory, and merchandising.
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The CCM-101 exam covers a range of topics related to managing and merchandising a B2C Commerce Cloud store. These include setting up and configuring the platform, creating and managing product catalogs, designing and implementing personalized shopping experiences, and analyzing and optimizing store performance. To pass the exam, candidates must demonstrate their ability to apply these concepts in real-world scenarios and solve complex problems using Commerce Cloud.
Salesforce CCM-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Store performance metrics - Sales reporting and insights |
| Catalog and Product Management | - Catalog organization and categories - Product data modeling |
| Content Management | - Page design and experience management - Content assets and slots |
| Store Setup and Configuration | - Site structure and configuration - Business manager setup |
| Order Management | - Order lifecycle processing - Customer order handling |
| Merchandising and Pricing | - Promotions and discounts configuration - Pricing strategies and price books - Product sorting and ranking |






