SAP C-PXSUP-90 Q&A - in .pdf

  • Exam Code: C-PXSUP-90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Q & A: 80 Questions and Answers
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SAP C-PXSUP-90 Q&A - Testing Engine

  • Exam Code: C-PXSUP-90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Q & A: 80 Questions and Answers
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SAP C-PXSUP-90 Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP Solution Manager (ITSM)- Incident and problem management in Solution Manager
- Service desk configuration and usage
Topic 2: SAP Business All-in-One Support Operations- Support model and service processes
- System monitoring and issue resolution
Topic 3: Incident Management Processes- Ticket handling and categorization
- Incident lifecycle and workflow
Topic 4: Escalation and Root Cause Analysis- Escalation procedures and SLA handling
- Root cause analysis techniques
Topic 5: Reporting and Continuous Improvement- Process optimization in support operations
- Incident reporting and analytics

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Which information is displayed when you choose the menu path System - Status? (Choose two)

A) Database platform and release, for example, Oracle 8.0.5.1.1
B) Transaction Code, for example, VA01
C) Development Class (Package), for example, VA
D) Customer Number


2. Which of the following features are supported by the SAP Note Assistant? (Choose two)

A) Checks if a given note can be implemented automatically
B) Automatic implementation of Java corrections
C) Implementation of any note that can be implemented automatically by an SAP Note
D) Creation of internal memos in customer messages


3. What is SAP Solution Manager Enterprise Edition? (Choose two)

A) An enablement program for SAP customers
B) An enablement program for SAP partners
C) A platform for realizing the value of SAP Enterprise Support
D) A comprehensive view on a project/release plan with all quality gates and their associated activities and issues


4. What can you do if a program behaves differently in batch than in a dialog? (Choose two)

A) Run the program in dialog and change SY-BATCH in the debugger to simulate batch processing.
B) Search globally in the program for SY-BATCH.
C) Run the program in batch and click on DEBUGGING.
D) Run the program in batch and select Environment Analysis.


5. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

A) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
B) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
C) Try to guess what the customer 'might' want to have.
D) Send notes to customer without being sure that they will help.


Solutions:

Question # 1
Answer: A,B
Question # 2
Answer: A,C
Question # 3
Answer: C,D
Question # 4
Answer: A,B
Question # 5
Answer: A,B

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