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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?

A) Service quality rating
B) Quality services
C) Achieve high service quality
D) Service quality project

2. Which of the following types of graphs are recommended for visualizing performance results?

A) Bar charts
B) Pie charts
C) Spaghetti charts
D) 3D graphs

3. Which of the following statements are secondary research sources as part of the KPI selection process?

A) None of the answers
B) Supplier focus groups
C) Front-line employees' input
D) Competitors' annual reports

4. Which KPI measures the achievement of the following objective: "Build an environment that fosters creativity and innovation"?

A) Training hours per full-time equivalent (FTE) (#)
B) Employees meeting continuing professional development requirements (%)
C) Innovation ideas from staff (#)
D) Obtaining 3 new patents by the end of the financial year

5. Which KPI best measures the achievement of the following objective: "Improve employee skills & competencies"?

A) Managers satisfied with new recruits 10 weeks into the role (%)
B) Internal customers satisfied (%)
C) Employees with performance plans in place (%)
D) Leadership communication sessions (#)

Solutions: