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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. What three facts should the administrator consider when creating and managing member groups?

A) Qualifying points can't be transferred to a group.
B) Accrual type transactions associated with a group can be canceled.
C) Vouchers can't be issued to groups.
D) Promotions can't offered to groups.
E) Groups are associate with tiers.

2. What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three

A) Automatically Generate a New Individual Relationship
B) Activate and Publish the Segment
C) Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.
D) Transmit Loyalty Promotion Segments to Marketing Cloud

3. A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?

A) Assign the user the analytics profile for analytics for Loyalty.
B) Assign user access to permission sets for analytics for Loyalty.
C) Assign user access to the analytics for Loyalty role.
D) Assign access by checking CRM analytics plus user

4. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A) Loyalty Member Services Dashboard
B) Program Manager Home Dashboard
C) Team Performance Dashboard
D) Member Services Manager Home Dashboard

5. Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?

A) Create the Experience Cloud site
B) Add the relevant Experience Cloud components to the pages
C) Activate the Experience Cloud site
D) Associate the Loyalty Program with the site

Solutions: