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Apple 9L0-412 Exam Syllabus Topics:

Apple OS X Support Essentials 10.8 Sample Questions:

1. You have a Mac OS X v10.6.8 computer that has several user accounts. If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?

A) The Installer erases the 10.6.8 OS and installs Mountain Lion. It archives the user accounts, but they can be restored manually.
B) The Installer replaces the 10.6.8 OS with Mountain Lion. It archives the user accounts, but they can be restored manually.
C) The Installer archives the 10.6.8 OS and installs Mountain Lion. It maintains the user accounts.
D) The Installer upgrades the 10.6.8 OS to Mountain Lion. It maintains the user accounts.

2. You want to delete several applications by dragging them to the Trash. What fact should you be aware of?

A) Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.
B) You must restart the Mac in order to permanently delete applications from the Trash.
C) Apps purchased in the Mac App Store cannot be dragged to the Trash.
D) User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.

3. In a default OS X Mountain Lion installation, which permission is assigned to the top level of each user's home folder to make it accessible to Guest users who log in locally?

A) Everyone has Read & Write access.
B) The wheel group has Read only access.
C) Everyone has Read only access.
D) The staff group has Read & Write access.

4. You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

A) Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.
B) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.
C) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple I Enter the user's Apple ID, and then reset the user account password.
D) Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.

5. A new 5 MB file was backed up by Time Machine yesterday. Today the file was edited, and has grown to 6 MB. It is about to be backed up by Time Machine again. How does Time Machine perform this backup?

A) Time Machine identifies the 1 MB of file changes, copies those changes to a new file on the backup drive, then creates a 500 KB parity file, and keeps all three files: the two new files representing the 1 MB of file changes, and the original backup file.
B) Time Machine identifies the 1 MB of file changes, copies those changes to a new file on the backup drive, and keeps both the new backup file and the original backup file.
C) Time Machine copies the 6 MB file to the backup drive, and deletes the original backup copy of the file from the backup drive.
D) Time Machine copies the 6 MB file to the backup drive, and keeps both the new backup file and the original backup file on the backup drive.

Solutions: