Nortel 920-170 Q&A - in .pdf

  • Exam Code: 920-170
  • Exam Name: Symposium call center server 5.0 applicaiont Developer
  • Q & A: 76 Questions and Answers
  • PDF Price: $49.99
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Nortel 920-170 Q&A - Testing Engine

  • Exam Code: 920-170
  • Exam Name: Symposium call center server 5.0 applicaiont Developer
  • Q & A: 76 Questions and Answers
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Nortel 920-170 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Administration- Monitoring tools and reporting
  • 1. Performance metrics
    • 2. System administration tasks
      Topic 2: Call Center Configuration- Agent and skillset configuration
      • 1. Routing strategies
        • 2. Queue management
          Topic 3: Symposium Call Center Server Architecture- System components and architecture
          • 1. Call routing components
            • 2. Server architecture overview
              Topic 4: Application Development for Symposium Platform- Development environment and APIs
              • 1. Application integration methods
                • 2. Client/server interactions

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