Trends move; so does DumpStillValid. The 74970X bank absorbs the newest content as the exam updates, and customers receive each revision automatically for a full year — 68 practice questions with no outdated chapters.
Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Related Certifications: | Avaya Oceana Solution Design Avaya Oceana Solution Integration |
| Exam Format: | Scenario-based questions, Multiple Choice |
| Real Exam Qty: | 70 (approx.) |
| Available Languages: | English |
| Recommended Training: | Avaya official training and certification paths |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: |  |
| Exam Way: | Computer-based exam (online proctored or test center, depending on region) |
| Pre Condition: | Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Channel and Interaction Management | - Omnichannel handling
|
| Operations and Maintenance | - Monitoring and troubleshooting
|
| Avaya Oceana Architecture | - Core components and services
|
| Installation and Configuration | - System setup and deployment
|
74970X Exam FAQ — Products and Policies
The official Avaya page publishes the current question count and duration; review it before your test date.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 68 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The official Avaya Oceana® Solution Support outline defines 4 domains. The leading three are Installation and Configuration, Operations and Maintenance, and Avaya Oceana Architecture. The full list is in the topics section above, and DumpStillValid's 68 practice questions cover each one.
Scoring and fees are published by Avaya and may change; verify the current figures on the official site.
The 74970X exam is a Avaya certification exam validating the Avaya Oceana® Solution Support syllabus shown above. It belongs to these credential paths: Avaya Oceana Solution Integration, Avaya Oceana Solution Design. Candidates in 2026 keep up with it using DumpStillValid's 68 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
DumpStillValid issues a full refund if you take the Avaya Oceana® Solution Support exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts. Since requirements change over time, confirm the latest on the official Avaya exam page before scheduling.
Avaya recommends these training resources for the Avaya Oceana® Solution Support exam:
Follow the training with steady self-testing — the 68 practice questions from DumpStillValid help you apply theory and fill any gaps the training leaves.
Computer-based exam (online proctored or test center, depending on region) Register for the Avaya Oceana® Solution Support exam through these official channels:
After booking, DumpStillValid delivers your practice questions within 1 minute — preparation starts the same day.
Avaya Oceana® Solution Support Sample Questions:
Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
- A. UCM Spaces, UAC, and Agent Workspaces
- B. UAC, Email Snap-In and Omnichannel DB
- C. UAC, Agent Workspaces and Omnichannel
- D. UAC and Omnichannel DB
Correct Answer: B 🗳️
A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?
- A. Omni store DB Controller Data Store
- B. UCA Store Service Database Backup
- C. UCM Data Collector Database Backup
- D. Omni store DB Database Backup
Correct Answer: A 🗳️
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?
- A. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
- B. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
- C. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
- D. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
Correct Answer: C 🗳️
When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)
- A. UCID
- B. Context ID
- C. Call Ref ID
- D. Session ID
- E. Call ID
Correct Answer: A,B 🗳️
A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?
- A. The customer web chat is rejected by the browser proxy or antivirus installed In the PC
- B. The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
- C. The customer web chat is connected but there is a problem with the web chat snap-in.
- D. The customer web chat is connected but there but no agents available In Avaya Oceana.
Correct Answer: A 🗳️
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